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Terms of Use

Hallo Hallo Town services provide web site features to you subject to the following conditions. The content of the pages of this web site is for your general information and use only. It is subject to change without notice. Please read them carefully. In addition, when you use any current or future town.hallohallo.com service or business (e.g., Your account, your points, and etc...) you also will be subject to the guidelines, terms and agreements ("Terms") applicable to such service or business. If these conditions are inconsistent with such terms, the Terms will control.
Please read this agreement carefully before using the Hallo Hallo Town online facility. Hallo Hallo Town may amend this agreement at any time, and any changes made by it will become effective immediately upon posting of the revised agreement.

For Customers and Providers:

  • You agree to review the terms and conditions periodically. Your continued use of Hallo Hallo Town online facility means that you accept the terms and conditions in this agreement.
  • Hallo Hallo Town does not guarantee uninterrupted service at all times since access to the facility depends on your computer, internet service provider, or other similar factors beyond the control of the service provider.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this web site for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this web site is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this web site meet your specific requirements.
  • You assume full responsibility for all the information you transmit through the Hallo Hallo Town registration online facility. Hallo Hallo Town shall not be liable in any way to any third party who may be damaged or prejudiced by any information you transmit.
  • You undertake that you are not transmitting any information, data or statement that are false, illegal, or contains any misrepresentations, libelous, defamatory, or damaging material.
  • The use of the online services provided by Hallo Hallo Town is not a right but a privilege to any user to search for a full list of providers/services.
  • You agree to hold the management of Hallo Hallo Town and its employees free and harmless from any liability to any third party, and shall indemnify Hallo Hallo Town against any and all claims, losses, damages, proceedings or expenses, legal or otherwise, arising from or in connection with your use of this provider index.
  • You further agree that Hallo Hallo Town shall not be held liable for any loss or damage resulting from any and all errors unintentionally committed, any computer software or hardware errors (including computer viruses) resulting in the failure to complete a transaction. Neither shall Hallo Hallo Town be held liable for any loss or damage caused by any act or omission of any third party, such as a provider of telecommunication services, internet service provider, or for any circumstances beyond Hallo Hallo Town's control such as severe weather, flood, earthquake or other natural disasters, fire, war, strike, acts of civil or military authority, equipment failure, interruption or failure of electricity and communication facilities.
  • Disclaimer of Warranties and Limitation of Liability:
  • This site and all information, content, materials, products (including software) and services included on or otherwise made available to you through this site are provided by Hallo Hallo Town on an "as is" and "as available" basis, unless otherwise specified in writing. Hallo Hallo Town makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products (including software) or services included on or otherwise made available to you through this site, unless otherwise specified in writing. You expressly agree that your use of this site is at your sole risk.
  • To the full extent permissible by applicable law, Hallo Hallo Town disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Hallo Hallo Town does not warrant that this site; information, content, materials, products (including software) or services included on or otherwise made available to you through this site; their servers; or electronic communications sent from Hallo Hallo Town are free of viruses or other harmful components. Hallo Hallo Town will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products (including software) or services included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.
  • Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
  • Dispute:
  • Any dispute or claim relating in any way to your visit to town.hallohallo.com or to information or services listed by Hallo Hallo Town or through town.hallohallo.com will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.
  • There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these conditions of use as a court would.
  • We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

Your use of this web site and any dispute arising out of such use of the web site is subject to the laws of the Philippines.

Site Policies, Modifications and Severability:
Please review our other policies posted on this site. These policies also govern your visit to town.hallohallo.com. We reserve the right to make changes to our site, policies, and these conditions of use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

For Customers:

Account

  • If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
  • You must be 18 years of age to register in town.hallohallo.com. If you are under 18, you may use town.hallohallo.com only with involvement of a parent or guardian.
  • town.hallohallo.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
  • Hallo Hallo Town attempts to be as accurate as possible. However, Hallo Hallo Town does not warrant that establishments/services/menu descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Hallo Hallo Town itself is not as described, your sole remedy is to return it in good condition.


Hallo Hallo Alliance Account
If you register an account to any Hallo Hallo Alliance website, it will automatically be your account to any of its websites including Hallo Hallo Mall, Hallo Hallo Town, and Hallo Hallo Job. To better serve you, Hallo Hallo Alliance only shares basic data information to its alliance website as stated in our Privacy Policy such as profile details, points usage and acquisition, address, etc. When you update your account to one website, other websites affiliated with Hallo Hallo Alliance will also be automatically updated.

One Person, One Account Policy
You can only register one account as a member. It is STRICTLY PROHIBITED to create multiple accounts under one or all Hallo Hallo Alliance websites. In case our administration system detects multiple accounts registered by the same person (included but not limited to: Mobile Number/s, E-mail address, IP Address, Points, Order History), such accounts may be subject to review, which can result to suspension of account privileges and/or termination of your account regardless of the points therein. Hallo Hallo Town may require members to submit proof of identification for account verification and security. You are granted a revocable account. The management has the right to cancel order transactions, forfeit points, and/or terminate an account if the user was found violating this rule. Only one account has the privilege to accumulate points to protect the principle of points fair use policy.

Points Fair Use Policy

Points can be earned and use through our various features. Your account will give you the benefit to enjoy many Hallo Hallo features especially the point system. It is expected of you to earn and use points reasonably. However, if your account activity seems suspicious and fraudulent, we reserve the right to disable account, cancel orders and forfeit points.

2 accounts per household / address

You are allowed to create a maximum of 2 accounts per household / address, given that accounts are under two different identities. Take note that Minors are not allowed to create an account with town.hallohallo.com. Any users caught violating the policy will be deemed for account review which may lead to cancellation of all active orders, suspension of account and/or confiscation of points. Any users caught violating the same policy twice will be deemed for cancellation of all active orders and deletion of account.

1 person, 1 account policy

You can only register one account as a member. You are granted a revocable account. In case our administration system detects there are multiple accounts registered by the same person, such accounts may be subject to review, which can result in suspension of account privileges and/or termination of your account regardless of the of Points therein.

Reservations

The customer should pursue reservations made in town.hallohallo.com. Reservation date must be honored by both customer and provider. However, it is by discretion of the customer and the provider if reservation date will be rescheduled upon agreed availability of both parties.

Hallo Hallo Town reserves the right to track reservation history. In case that your reservations have been found to be suspicious, spam and or fraudulent, the Hallo Hallo Town management has discretion to disable your account and confiscate remaining points. To avoid inconvenience, we highly discourage excessive reservations and cancellations.

Cash on Delivery – Purchasing Coupons

Hallo Hallo Town reserves the right to limit your future buying privileges (only if the chosen payment method is COD) if you've previously ordered a Coupon via COD and ended up refusing to accept/not paying for the Coupon at the time of the delivery. Should you have concerns/problems about the Coupon delivered to you, do send us an email at support@town.hallohallo.com.

General Policy for Customers

  • Redemption details are determined by the Restaurant, and fully disclosed within the Voucher offer.
  • Discount Vouchers for alcoholic beverages is at the sole discretion of the Restaurant and is subject to compliance with applicable law.
  • Discount Vouchers cannot be combined with any other third party certificates, coupons, or promotions, unless otherwise specified by Restaurant.
  • Discount Vouchers cannot be used for cash, tax, service charges, or credits unless permitted by the Restaurant.
  • The issuing of restaurant credit is at the sole discretion of the Restaurant unless otherwise required by applicable law.
  • Valid for dine in only unless otherwise stated by the Restaurant.
  • Neither Hallo Hallo Town nor the Restaurant is responsible for lost or stolen Vouchers or Voucher reference numbers.
  • Reproduction, sale or trade of a Discount Voucher is prohibited unless done so in compliance with applicable law.
  • Any attempted redemption not consistent with these terms & conditions will render the Discount Voucher void.
  • Void to the extent prohibited by law.

Coupon Usage Standard Terms

  • Only registered users can use points to purchase coupons.
  • Points and other payment method can be combined in purchasing coupons.
  • Instructions will be emailed to your registered email address once your order has been placed.
  • Coupon w/ Coupon Code will be sent to your registered email address upon your payment and our validation of your order transaction.
  • For COD transactions, Coupon w/ coupon code will be shipped to your address. Please email support@town.hallohallo.com when you receive your Coupon.
  • Hallo Hallo Town will not be liable for any stolen, misplaced or deleted (through email) Coupons w/ Coupon Code. In case you have issues in receiving your Coupons w/ Coupon Code, please email support@town.hallohallo.com.
  • Reservation is required unless the provider selling the coupon says otherwise.
  • Reserve through contacting the provider or through online reservation on provider's page.*
  • Coupon code must only be informed to the provider on-the-spot during the redemption.
  • Printed Coupon and Valid ID must be presented upon redemption.
  • Coupon may be given as a gift but Coupon Code can only be used once.
  • Coupon cannot be combined to any existing promo or discounts and cannot be used in conjunction with senior citizen card unless specified by the provider.
  • Coupons can only be redeemed to the provider's establishment and not for delivery.

*Some providers do not allow online reservation. In such case, please call the provider before redeeming your coupon.

Return and Refund Policy

  • Voucher CAN be returned for the ff. reasons:
    1. Description mismatch on the Voucher Sheet versus the actual Coupon ordered.
    2. Coupon Code for Redemption does not appear in Voucher Sheet though it was tagged paid.
    3. Customer received Voucher on or before expiration of the redemption period.
  • CANNOT be returned for the following reasons:
    1. Change of mind.
    2. Lost printed or deleted email of Voucher.
    3. Stolen Voucher Code.
    4. Used Voucher Code.
  • Customer must email support@town.hallohallo.com within 24-48 hours upon receiving of the Voucher for Return.
  • Hallo Hallo Town will replace and email correct Voucher to Customer.
  • In case the Customer don't want a replacement and choose cancellation due to expiry of Voucher redemption period, credit card reversal will then be sent to bank partner for processing as refund.

Credit Card Policy

  • Customer will be asked to submit Credit Card Requirements (e.g. scanned copy of the Cardholder's Valid ID/s with signature) within 24-48 hours.
  • Failure to send requirements will make the order be cancelled.
  • For cancelled orders, credit card reversal will then be sent to bank partner for processing.

Delivery Policy

  • Once order of coupon is validated and paid, Voucher will automatically be sent through email.
  • Voucher with coupon code will be received by customer through email. Customer will print the voucher and redeem it to the Merchant establishment.

For Providers (Restaurant and Establishment Owners):

Account

  • If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
  • Your account has an access to Provider back-end where you can edit your pages that are viewed in town.hallohallo.com.

Trademarks:

In addition, town.hallohallo.com graphics, logos, page headers, button icons, scripts, and service names are trademarks, or trade dress of the Hallo Hallo Town. Hallo Hallo Town's trademarks and trade dress may not be used in connection with any product or service that is not Hallo Hallo Town's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Hallo Hallo Town. All other trademarks not owned by Hallo Hallo Town that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Hallo Hallo Town.

Pricing

Except where noted otherwise, the List Price displayed for Coupons on our website represents the full price listed on the Coupons itself, suggested by the provider, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured Coupons offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. Where a Coupon is offered for sale by one of our merchants, the List Price may be provided by the merchant.

NO Purchasing of Coupons from OWN ESTABLISHMENT using points

You are not allowed to purchase your own Coupons using points as this is considered as a fraudulent transaction. Violation of such policy would deem to be sanctioned.

Hallo Hallo Town reserves the right to cancel all orders that has been proven fraudulent or invalid.

Any establishment that has been found creating fraudulent transactions (including but not limited to entertaining fraudulent customers, invalid shipping information, establishment owner has violated Terms of Use concerning User Account policy) shall be disabled immediately. Once an order has been proven fraudulent and establishment has been disabled, all existing orders placed on your establishment will be Canceled and will not be paid for by Hallo Hallo Town.